Many people believe that a refillable quality writing instrument has to be expensive. This is not true. One of Cross' most popular refillable pens is the Classic Century® Chrome ball-point which has a suggested retail price of HK$170.00 and a lifetime guarantee. Your Classic Century® ball-point pen will last as long as you need it and can be refilled with a new ink cartridge for only HK$18.00. The process of refilling our Cross pens is made simple since it does not involve rings, screws or any small loose parts. Just think of all the pens that are thrown away when we could help our environment by investing in a refillable pen.

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How is Cross able to guarantee their writing instruments for a lifetime?

Cross puts its pens through a battery of rigorous quality tests. They are suspended in a salt water chamber for over four days to test for corrosion. The pen mechanism is twisted over 100,000 times or the equivalent of over 20 years of normal use. To withstand such rigorous testing, a Cross pen has to be made of excellent quality.

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What is a Selectip Pen?

"Selectip" Pen is named "Selectip Rolling Ball Pen" because it currently ships with a Rolling Ball refill. It will, however, accept other styles of refills such as ball point, and porous point in a variety of colors or a yellow document marker. The name "Selectip" was established to indicate the the owner can actually "select a tip" or refill type.

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I have seen "Omni" brand pens. They claim to be a "Division of the A.T. Cross Company." Is this true?

Yes. Omni is a division of the A.T. Cross Company which develops alliances with strategic partners through unique product offers.

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What parts and materials go into making a quality writing instrument?

Most quality writing instruments are made of at least 15 different parts. The main component or the body of the pen can be made out of either metal or plastic resin. In general, a body made out of metal is much more resistant to damage if dropped from several feet to the ground.

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I have lost the spring in my Cross Ion pen. How do I obtain a replacement spring?

Please call (852) 2522-7560 for directions on how to send pen for repair.

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If I find something on your web site that I want, can I buy it here?

Yes, we sell our quality writing instruments on-line, click here to continue to the Store.

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Where can I send my Cross writing instrument to be engraved?

For more information on Engraving, please call (852) 2522-7560.

A. T. Cross (Asia Pacific) Limited, Hong Kong office
Attention: Customer Service
Room 1911, Hang Lung Centre
2-20 Paterson Street
Causeway Bay, Hong Kong
Opening Hours: Monday - Friday, 9:00 a.m. to 6:00 p.m. (except public holidays)

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One of the reasons I haven't bought a more expensive quality writing instrument is that I am afraid I'll lose it.

A tip for keeping track of your pen is to keep it in a special place such as on your favorite desk. There are all types of stands, pen pouches and portfolios to hold your pen in a known place. Also, your pen can be engraved with your name so if misplaced it can be easily returned.

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I have heard that Cross guarantees pens if they are lost or stolen. What is Cross' policy?

A. T. Cross does not guarantee replacement of lost or stolen writing instruments.

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How will I know a Cross product when I see it in the store?

There are unique design features on all Cross products that identify them as Cross. For example, the frustro-conical top is a registered product trademark of the A.T. Cross Company. Other trademarks include engravings of the name "Cross" on the clips and/or caps of all writing instruments. To more easily identify a Cross writing instrument someone can simply glance at the distinctive conical top. Pencils have solid black, gold or chrome tops and ball-points are distinguished by an indent or disc.

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If my quality writing instrument breaks, how do I get my pen repaired?

All Cross Quality Writing Instruments and desk set penholder mechanisms carry a lifetime warranty against mechanical failure, regardless of age. Any Cross product or part requiring service will be replaced or repaired when received at our office. Leads, erasers and ink refills exhausted in the course of normal use are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse. Click here for exact return/repair information.