Q: Have you ever thought about forming a Cross owner club?
A: Yes, this is something we are looking into now and will have information soon. We do however, have our Registered Shopper program, in conjunction with this Web site. The program offers shoppers special offers and products not available to the general public. We also notify shoppers of new product launches and special promotions!

Q: Is My Personal Information Safe?
A: Yes, all personal information that you submit to the site will remain safe and secure to industry standards. We collect information to better personalize the site, and enhance our visitor’s experience. At www.hk.cross.com, whenever you provide any personal information (e.g. when making a purchase, requesting a catalog, completing an e-mail form), we encrypt it so that no one should be able to read it while it is being transmitted over the Internet.

Q: How is my order information safe?
A: The www.hk.cross.com site was developed to support secure online purchasing through SSL (secure socket layer) technology. This security works best when the site is viewed using Microsoft's Internet Explorer or Netscape Navigator. All of the information you provide during the shopping process is encrypted for your protection. All data submitted via the checkout screen is encrypted using SSL encryption, the industry standard.

Q: How can you tell if you're in a Secure Area?
A: Basic, unsecured web addresses begin with "http://". Upon entering a secure area, the address will change to "https://"; the "s" signifies that the page is secure. Most browser windows also indicate or display a symbol identifying that it has entered a secure mode. You know you are in an encrypted area when you can see a solid key (when using Netscape Navigator) or a closed lock (when using Internet Explorer.) Any information provided to us during your online purchase is confidential and will not be disclosed or sold to any other party.

Q: How Can I Be Removed From www.hk.cross.com Email Lists?
A: If you do not want to receive any further promotional e-mails from us, simply select the "opt-out" trigger on the "Manage your Account" section of our website. Your name will be removed from our e-mailing list.

Q: Do you accept checks for payment?
A: No. At the present time, all orders are Cash-On-Delivery. We except cash only at time of delivery. No personal checks or money orders will be accepted.

Q: I have seen other Cross Pen sites, how many does Cross have?
A: One. We are not affiliated with any websites, other than www.cross.com and www.mycrossbiz.com. We are not responsible for any "Cross" sites featuring Cross products or using the Cross name, other than the aforementioned.

webmaster@cross.com