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If you would like to speak with a customer service representative, regarding an order you've placed, call 1-866-227-4032.
If you have questions other than order related, you can contact a Consumer Relations Representative by calling 1-800-282-7677.
We'd like to hear from you. Get in touch with us by using the address, phone numbers, and email contacts we've provided below.
A.T. Cross Company
One Albion Road
Lincoln, Rhode Island 02865 U.S.A.
Phone - (401) 333-1200
Fax - (401) 334-2861
Consumer Relations
Phone - 800-282-7677
Fax - 401-334-4856
consumerre@cross.com
Customer Service for Retail Accounts(Order Information)
Phone - 800-722-1719
Fax - 800-722-1729
ecommerceord@cross.com
Special Markets
(Customer Service for A.S.C / A.S.I. Accounts)
Phone - 800-722-1721
specialmarkets@cross.com
Investor Relations
investorrelations@cross.com
International Requests
Asia
Japan - Robert Kim - robertkim@crossap.co.jp
Taiwan- Rudy Lee - rlee@crossap.com
Hong Kong & China - Bergman Chan - bchan@crossap.com
Singapore - Roland Tan - rtan@crossap.com
All other Asian inquires - Frances Chay - fchay@crossap.com
EMEA - (Europe - Middle East and Africa)
UK - Mark Ivory - crossuk@cross.com
France - Stephanie Avallet - savallet@cross.com
Germany - Altan Emci - aemci@cross.com
Spain/Italy/Portugal - Sue Price - sprice@cross.com
Holland / Belgium / Luxembourge - Frans Mortier - f.mortier@crossbenelux.com
Ireland - Owen Keating - crossireland@cross.com
Europe Distributors - Gemma Gibbs - ggibbs@cross.com
Middle East / Africa and India - Gemma Gibbs - ggibbs@cross.com
Latin America
Caribbean - aistambouli@cross.com
Brazil - alberto.vecchi@victorinox.com.br or flavia.merlo@victorinox.com.br
Argentina - amoreira@wonderlandco.com
Guatemala, Honduras, El Savador, Nicaragua - a.tovar@motta-int.com or o.tunon@motta-int.com
Colombia - a.tovar@motta-int.com
Panama - rmotta@agmotta.com
Mexico - vmoralesc@herdez.com.mx or svilchisr@herdez.com.mx
Venezuela - amseijo@encoral.com
Bolivia - pmotta@cross.com
Ecuador - dguarderas@eljuri.com or rdoumet@eljuri.com
Peru - mruizf@mpc.com.pe
Uruguay - aced@adinet.com.uy
Chile - vmuller@ghiatoscano.cl
Paraguay - llovato@monalisa.com.py
Canada
Kirk Ehrlich kehrlich@cross.com
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